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At OI Custom our goal is to offer you the best shipping options, no matter where you live. We deliver to thousands of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing/Production time: Order verification, tailoring, quality check and packaging. All orders received and production time begins. Our production time is 1-2 weeks before dispatch. This time may vary depending on the order volume at the time of order and is just an estimation. During this period of time we are hand-crafting your custom pair. We then get your package ready for dispatch.
Shipping time: This refers to the time it takes for items to be shipped from OI Custom to the destination. Delivery time varies depending on location. Here is an estimated rough guide and timeframe of when orders may be expected to arrive after dispatch.
For any other countries, please email us at email@example.com so we can provide an accurate delivery time.
Your item will be shipped with the original Nike Box in a mailing bag. Please note that we only provide the box for extra protection during transit. Any damages to the box is out of our control.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint. *refer to "route+ package protection" on this page for detailed information on claiming.
Our shipping timeframe is just an estimation and are subject to change due to factors such as public holidays, weather delays and unforeseen circumstances.
We do not offer refunds if you have changed your mind, failed to track your parcel resulting in longer shipment time, failed to pickup your parcel resulting in your parcel being marked “returned to sender” and/or your parcel being marked “returned to sender” due to refusal to pay import fees.
Tracking your parcel:
It is your responsibility to ensure that you are staying up to date with your tracking details. We do not individually track orders on your behalf. We provide a tracking number which is sent out in a “order shipped” email at the time your order has been dispatched. If your parcel is marked “attempted delivery” it is your responsibility to follow the steps provided by the courier. The courier may leave an attempted delivery slip/card. However this is not always the case which is why we recommend monitoring your parcel with your provided tracking number. In most cases you will need to contact your local postal provider in which you need to organise to pickup within a reasonable time before the parcel gets marked as “returned to sender”.